1. Introduction
This Policy explains the conditions under which you can return items purchased from our website and receive a refund.
This website, doxtor.co.uk (the “Website”) is owned and operated by Doxtor Ltd, a UK based company with registered number 14990884 and registered office at Unity Place, 200 Grafton Gate, Milton Keynes, MK9 1UP
Doxtor Ltd. Is a registered data controller with the information commissioner’s office – registration number Z1190827.
You may find other related user policy information at the following links:
2. Eligible Items for Return
You can return unused and unopened items within 30 days of receiving your order. This includes:
- Medical supplies (excluding opened or used items)
- Equipment (unused and in original packaging)
- Books and educational materials (unopened and undamaged)
3. Non-Returnable Items
Unfortunately, we cannot accept returns for:
- Opened or used medical supplies
- Customized or personalized items
- Downloadable products (e.g.,ebooks, courses)
- Expired or perishable items
4. Return Process
To initiate a return, please contact our customer service team at email address or call 03450 600 600 within the return window. They will provide you with a return authorization number and instructions on how to package and ship the item back to us.
5. Refund Policy
Once we receive and inspect your returned item, we will issue a full refund to the original payment method used within 14 days. Please note that shipping costs are non-refundable, unless the item is faulty or damaged.
6. Exceptions
This Returns and Refunds Policy may not apply if the item is faulty due to misuse or neglect. We also reserve the right to refuse a return if we believe the request is fraudulent or unreasonable.
7. Contact Us
If you have any questions about this Returns and Refunds Policy, please contact our customer service team at email address or call 03450 600 600
